There is no better way to get the best out of your Sunrise system than ensuring you have received the best and most appropriate training. We have several training courses that are aimed at providing you with the right level of skills and knowledge to work with your Sunrise system.
Ensure you have completed your Basic Admin Training before complete further training services.
These courses are designed as your first insight into the Sunrise product; this can include first look at services, and how to collect data from your system for basic reports.
Learn enough about your Sunrise solution to train your own team in how to access the system, then add, view, and update records in one key service.
Learn how to pull information from the system using only HTML interface, by exporting data from filters and building basic HTML reports.
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The first step in your administrator journey, these courses are important so that you can maintain your system by managing the minor changes required on a regular basis. These form our prerequisite for asking for help through our Customer Support Desk.
Learn about the basic building blocks of your Sunrise system, as well as how the data is stored and presented in fields and associations, and how to use those fields in filters.
Learn how to manage your system access, including the different access points, how to manage accounts/groups, and how security effective rights work.
Your next step in the administrator journey, with these courses you will learn more skills to help advance your system by enhancing services and processes.
An in-depth look at the Administration Portal, focussing on managing services, dynamic searching, preset solutions and how to use the screen designer.
Dive into processes, learn about how they are configured and how they are granular enough to store differing actions and schedules based on their triggers, plus how to validate data submitted to your system.
Anything else you may want to learn about can be structured in a way that suits your requirement, either a stand-alone course, or shadow a Sunrise Professional making live changes to your system.
Demonstration of the use of API configuration within the Sunrise system, this knowledge can then be used by the customer to develop their own API integrations with other systems.
Attendees will gain understanding of some basic administrative tasks to enhance the system, these attendees should be involved with the ongoing maintenance and improvement of the system. This is one of two basic administrative courses.
These sessions demonstrate basic Sunrise capabilities based on your project requirement to help you decide what you would like Sunrise to configure through requirements gathering, and what you could configure yourselves following attendance to the respective administrative courses.
The Sunrise Professional Services Catalogue includes the following categories:
Training Services
IT Service Management can be a complex business. Sunrise is easy to use, adaptable to multiple scenarios and proven by hundreds of customers.
Sunrise is available, whenever and wherever you need it. It is managed, looking after your support inboxes, so you don't have to. And, importantly, this service is secure, making sure your system is protected.
Sunrise Software Ltd. ITSM, Service Management and Service Desk Software
70 Barwell Business Park Leatherhead Road Chessington Surrey KT9 2NY. United Kingdom - Phone Number: 0208 391 9000
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