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WATCH ON DEMAND: "You don't have an AI problem. You have a data problem." With Paige Wheeler.

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This year, 3 themes keep coming up again and again: knowledge management, AI adoption, and data quality. On the surface, they’re separate challenges - but in reality, they’re deeply connected. In this session, we’ll bring those conversations together and explore how service desks can turn everyday ticket activity into structured knowledge, reliable data, and AI-ready foundations.

Key Takeaways:

✓  How to turn ticket data into high-value knowledge (and why AI accelerates this by up to 95%)

✓ What “good” data actually looks like - and how to fix it if yours isn’t there yet

✓ How to assess whether your service desk is ready for AI now, or what needs to change first 

 

How AI Ready is your IT Service Desk?

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Not every service desk is at the same stage. Our free assessment gives you a personalised score and a clear picture of where to focus your AI efforts first - so you're making progress with confidence, not guesswork.

1. Answer questions about your current service desk setup.

2. Receive your personalised AI readiness score instantly

3. Get actionable recommendations tailored to your result