Introducing our latest product update featuring the brand new Self Service Portal!
Learn more about Sunrise
Welcome to the New Self Service Portal!
Customer engagement is becoming increasingly important and we had lots of requests to enhance the current self-service portal. But we didn't want to just enhance the current portal, we wanted to give you a brand new portal built from the ground upwards using the latest technology!
1 The new portal is designed to improve customer engagement and encourage self-help! This is an example of knowledge solutions being presented to an end user.
2 This is an example of a knowledge screen which presents the end user with a solution. This can contain formatted text, images, videos and links to external information.
3 We have added a new timeline feature so end users have a modern and intuitive way to check the progress and history of a record.
4 We have also added the ability to view your requests all in one place and seamlessly update them from the summary screen if needed.
What Are The Benefits?
Designed to meet the specific needs of Self-Service users
Reduces cost and saves time by promoting self-help
Increases self-service usage reducing the amount of emails and calls received to the Service Desk
Reduces learning curves for new users
Provides users with a streamlined and simple interface
The portal is fully customisable with its own themes allowing you to fully brand the portal with your corporate colour schemes. It ships with an additional blue theme designed specially for our NHS clients and you can add your own custom themes.
This is an example of a blue colour scheme based on the default NHS colours but it is available to all customers. Not a theme that reflects your company? No problem - feel free to add your own based on your exact colours!
The themes span the whole product from the landing pages to the record details. Here you can see the new timeline feature which presents a modern yet familiar way for end users to be able to check the status and history of their records.
Sunrise Version 7 Release Webinar
Watch our Version 7 release webinar below with our Professional Services Consultant Lyndsay Towers to learn more about what you can expect from the new release.
