<img src="https://secure.ours3care.com/153017.png" alt="" style="display:none;">

IT Service Management Software 

 

  • Comprehensive ITSM & Enterprise Service Management platform 
  • Over 30 configurable modules tailored for your needs
  • Available either on-premise or a resilient cloud-based Software-as-a-Service
  • API Integrations with Teams, Power BI, Jira, Slack, ChatGPT and more
  • Graphical process builder streamlines and manages the automation of workflows
  • Empower your end-users to handle issues independently with self-service portal

 

Book a demo
ITSM homepage

Elevate your IT Game with

Sunrise ITSM Software 

separator

In the core of every thriving IT department is a dedication to providing top-notch service to end-users. But achieving this requires more than just dedication; it demands the right tools.

Welcome to Sunrise! Our ITSM solution isn't just another software—it's your key to unlocking service excellence tailored for UK businesses. We understand that one size doesn't fit all, which is why Sunrise offers scalability and effortless customisation, perfectly aligning with your organisation's unique objectives. Beyond merely managing IT, Sunrise empowers your service desk to soar, elevating your entire IT operation's efficiency while ensuring exceptional user satisfaction.

What's included...

separator

Sunrise ITSM contains over 30 configurable modules. These can be readily changed and personalised to meet your requirements.

Service Desk

From incident management to self-service, our service desk modules are designed to keep your service desk efficient and your customer satisfaction levels high.

LEARN MORE icon-arrow

IT Operations

Sunrise ITSM provides the controls and processes to ensure that operational matters are effectively managed.

 

LEARN MORE icon-arrow

IT Business Management

Everything that the IT team needs to be effective and in shape to support the needs of the business – not just the IT department.

LEARN MORE icon-arrow

Reporting & Analytics

Whether you need to track historical data or capture real-time information Sunrise ITSM includes powerful reporting options.

LEARN MORE icon-arrow

Resource Planning

View, assign, schedule and change events on your service team’s calendar.

LEARN MORE icon-arrow

Don't just take our word for it...

separator

University Hospitals Of Derby and Burton NHS Trust

“Using Sunrise has enabled easy communication between IT teams, as well as other departments. Automation and agile working is paramount to a successful service desk and Sunrise plays a key part in achieving this.”

- Service Desk Manager

Tamworth Borough
Council

"The relationship we have with Sunrise feels more like a partnership than a client and supplier dynamic. They have always taken our feedback into consideration and gone above and beyond to support us."

-  Assistant Director of ICT 

Features and functionality

separator
  • • Self-service portal
  • • AI-powered chatbots
  • • Workflow builder
  • • Seamless integrations
  • • Enhanced security
  • • Efficient issue resolution
  • • Extensive reporting

  • text-divider

    Users can effortlessly submit tickets, track progress, and enhance communication through our user-friendly self-service portal. The IT team can use our robust ticketing system, ensuring quick logging, assignment, and resolution of incidents.

  • text-divider

    Enhance efficiency with our ChatGPT integration, enabling agents to swiftly identify solutions and craft responses without leaving the interface.

  • text-divider
    Streamline delivery by automating tasks, simplifying workflows, and centralising incident, request, and change management. Transform complexity into simplicity, empowering your team to deliver top-notch service effortlessly.

  • text-divider
    Seamlessly integrate with your core business applications including Microsoft Teams, Office365, Azure, Power BI and Chat tools for improved connectivity. Break down silos, boost efficiency, and keep your tools in sync effortlessly.

  • text-divider
    Your data, our priority! Our SaaS resides on IBM Cloud with UK data centers. Experience the perfect blend of seamless functionality and top-tier security. Trust your information to a platform that values privacy and reliability.

  • Lorem Ipsum

    text-divider
    Our ITSM software provides a centralised service desk platform that enables streamlined issue management. You can efficiently capture, track, and resolve service requests, incidents, and inquiries, ensuring timely and effective support for internal and external usage.

  • text-divider
    Benefit from our extensive reporting capabilities tailored to your needs, covering historical data and real-time statistics while ensuring access only for relevant stakeholders. Additionally, seamless integration with Power BI enhances analytical views, empowering smarter decision-making for your business.

text-divider

Users can effortlessly submit tickets, track progress, and enhance communication through our user-friendly self-service portal. The IT team can use our robust ticketing system, ensuring quick logging, assignment, and resolution of incidents.

text-divider

Enhance efficiency with our ChatGPT integration, enabling agents to swiftly identify solutions and craft responses without leaving the interface.

text-divider
Streamline delivery by automating tasks, simplifying workflows, and centralising incident, request, and change management. Transform complexity into simplicity, empowering your team to deliver top-notch service effortlessly.

text-divider
Seamlessly integrate with your core business applications including Microsoft Teams, Office365, Azure, Power BI and Chat tools for improved connectivity. Break down silos, boost efficiency, and keep your tools in sync effortlessly.

text-divider
Your data, our priority! Our SaaS resides on IBM Cloud with UK data centers. Experience the perfect blend of seamless functionality and top-tier security. Trust your information to a platform that values privacy and reliability.

Lorem Ipsum

text-divider
Our ITSM software provides a centralised service desk platform that enables streamlined issue management. You can efficiently capture, track, and resolve service requests, incidents, and inquiries, ensuring timely and effective support for internal and external usage.

text-divider
Benefit from our extensive reporting capabilities tailored to your needs, covering historical data and real-time statistics while ensuring access only for relevant stakeholders. Additionally, seamless integration with Power BI enhances analytical views, empowering smarter decision-making for your business.
Contact Us

Start a Free Trial