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Cherwell ITSM Alternative Software

Easy. Adaptable. Proven.

Cherwell customers are increasingly unsure of their investment's future and are seeking alternative ITSM solutions. 

Sunrise provides IT Service Management software on a comprehensive Enterprise platform to help you manage your service organisation efficiently.

Available as SaaS or on-premise installation, Sunrise ITSM software is created with specific service desk needs and IT organisation (ITIL) best practice in mind. The almost limitlessly adaptable nature of our software means that an implementation can be tailored to suit the wide and specific needs of the organisation, beyond the initial remit of IT.

  • Tailored implementation typically takes only weeks, not months
  • 100% web based technology
  • Over 30 different services as standard
  • Highly configurable software engine
  • Automation at your fingertips with workflow builder
  • SaaS built on IBM Cloud with UK datacentres
  • Adaptable Self-Service module designed for Service Desk efficiency and ease of use
  • Ready integration with hundreds of third party applications.

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Why Sunrise? Easy. Adaptable. Proven.

Sunrise is a fully functional and highly configurable solution that does not require intensive customisation to deliver ROI. Sunrise is proven for teams that support internal users, external business customers, or both.

  • Easily adopted and configurable Self Service Portal with extensive capabilities as standard
  • Proactive service desk alerting and information on status of all records
  • Full visibility of work queues, tasks and impacts
  • Dynamic searching of records, matching incidents and requests with knowledge articles and resolutions
  • Automation of common request processes
  • Real time reporting, dashboards and wall boards
  • Extensive configurability to tailor views to the needs of individuals, groups and teams
  • Ready integration with other widely used tools including Jira, Teams and Slack
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Here's what our customers say

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"Within a day, we had built a dedicated service in Sunrise with a dashboard on the self-service portal and visibility through the mobile app"

North Wales Fire & Rescue Service

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"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward."

Bidfood

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"We now have dashboards that give real visibility into our activities, enabling managers and the executive team to track exactly what is happening. My manager could immediately see the value from the new insights."

Charles Stanley

We've helped organisations to succeed in their IT Services strategy for over 25 years.

Request your personalised Demo to discover how Sunrise can support your IT Service Strategy.

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Sunrise Software Ltd. ITSM, Service Management and Service Desk Software
70 Barwell Business Park Leatherhead Road Chessington Surrey KT9 2NY. United Kingdom - Phone Number: 0208 391 9000
Copyright © 2020 Sunrise Software Limited